Navigating Conflict: a Deep Dive for Facilitators

Strengthen your confidence and capability to work with conflict as it emerges in groups. You will build both self-awareness and practical facilitation skills, while exploring how power, rank, culture and difference can shape conflict in the room. Designed exclusively for graduates of our foundational training.

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Price from

TBD

Duration

2 days

Location

Face-to-face in Melbourne

Conflict in Groups:
Not ‘If’, But ‘When’

As facilitators, it’s not really a question of if we will need to work with conflict, but when. Conflict is part of being human. When people come together in groups, differences will emerge in views, needs, values, experiences and expectations. Our role is not to avoid conflict, but to build the confidence and skill to recognise it, understand what is happening, and work with it in ways that support the group.

This highly experiential two-day program offers a deep exploration of managing conflict when it arises in groups. It will support facilitators to better understand their own relationship with conflict and how that can shape what they notice, avoid, lean into or react to in the room. We will explore how conflict shows up in groups, what it is and what it isn’t, and how to distinguish conflict from behaviour that may be disruptive.

Why this training?

The program will focus strongly on practice. Participants will explore practical ways to respond when conflict emerges, including how to pause, name what is happening, support the group to stay engaged, and make thoughtful choices about when and how to intervene. We will also look at how power, rank, culture can shape conflict, and what this asks of us as facilitators.

Throughout the two days, participants will have many opportunities to practise using real facilitation scenarios and be supported by demonstration, feedback, reflection and coaching. We will also leave space on the second day to respond to the group’s particular questions, challenges and learning needs, so the program stays practical, relevant and useful.

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The skills and capabilities you will gain.

  • Better understand your own relationship with conflict and how it influences their facilitation practice.

  • Develop greater capacity to remain grounded, present and intentional when conflict emerges.

  • Recognise different forms of conflict and distinguish conflict from challenging or harmful behaviour.

  • Identify when and how to intervene in ways that support healthy group processes.

  • Apply practical approaches for working with conflict as it unfolds in facilitated groups.

  • Recognise how power, rank, hierarchy and cultural differences can shape conflict dynamics and influence whose voices are heard.

  • Respond more confidently to complexity, polarisation and emotionally charged conversations.

  • Strengthen your facilitation practice through feedback, reflection and repeated skills practice using real-life scenarios.