Practical Training in Advanced Communication

Generally, most of us do quite well with our communication with colleagues, clients and the public. However, we still face some ‘challenging encounters’. This workshop focuses on the tricky end of communication where we need some deeper understanding and advanced skills.

We will look at:

Understanding our responses in challenging encounters
The role of the unconscious
Responding to challenging encounters
Giving and receiving feedback – the art of giving ‘hearable’ messages
Welcoming diversity
Influencing other people’s behaviour by changing our own.